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07
Oct

Cost of Glasgow health board IT crash yet to be established


Scotland's largest health board, NHS Greater Glasgow and Clyde (GGC), has yet to fully assess the financial cost of a two-day IT systems crash which saw more than 700 appointments and procedures cancelled, says the BBC.

Problems with the health board's computer system were identified on the Tuesday following the bank holiday September weekend. The system was not restored until the Thursday, despite round-the-clock efforts from NHS GGC's own IT teams, with input from suppliers at Microsoft and Charteris.

The crash meant that 599 outpatient appointments were postponed along with 62 planned inpatient procedures and day cases and 48 chemotherapy treatments.
The delay and widespread nature of the problems saw GGC Chief Executive Robert Calderwood issue an "unreserved apology" to patients who had appointments and treatments at 11 hospitals postponed.

In the aftermath of the crash, BBC Scotland asked the health board how much the problem was likely to cost, who would pay and the likelihood of any legal action.

In reply, reports the broadcaster, a spokeswoman for NHS GGC said: "Our IT teams and our external experts are running full diagnostic checks to try and understand exactly what caused the problem in the first place and until a cause is identified it would be premature to speculate on what element of the system was responsible.

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