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Messaging tool to support NHS remote working during Covid-19

NHS Digital has announced that a messaging and conferencing app will be available for free, for a limited time period across the NHS, to counter the increased risks associated with Covid-19. This app will be rolled out to all NHSmail users during this week (March 16-20).


Microsoft Teams provides secure instant messaging, direct audio and video calls between NHS colleagues and has virtual meeting capabilities. It can support remote and mobile working between NHS colleagues, helping staff to work and deliver advice during the coronavirus outbreak. 


Microsoft has confirmed that all NHS organisations will be able to access this tool. Organisations that are not using NHSmail can have free access to Teams by applying directly to Microsoft. 


Microsoft Teams is a secure communications platform and will be protected and monitored within the NHS Secure Boundary.


Ian Phoenix, Director of Technology at NHS Digital, says: “Technology is key to supporting patients who are self-isolating and makes sure they have the information they need and access to medical support and advice. For doctors and NHS staff this means that working remotely becomes much easier and more practical.”