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Nervecentre extension for Blackpool Teaching Hospitals NHS FT

Blackpool Teaching Hospitals NHS Foundation Trust has extended its implementation of Nervecentre to deliver the benefits of mobile working, workflow and governance across Blackpool Victoria Hospital.

The extension includes hospital-wide management of the Acute Response Team (out-of-hours working) and hospital-wide Mobile Handover management of patient referrals to 90-plus specialities

Nervecentre is a healthcare focused consultancy and software development organisation which addresses patient safety, clinical governance and resource management through a series of MobileTask Management, Handover and Observations applications.

Prior to this most recent contract, Nervecentre was implemented as a six-month trial for Acute Response Team management across medical wards and implemented in full across all wards for management of portering requests.

Dr Victoria Ellarby, Vision Programme Director, says of the original implementation of Nervecentre: "Our Acute Response Team and Portering services have demonstrated improved responsiveness, we have additional levels of audit and governance and mobile working has increased staff efficiency. By extending the use of Nervecentre to standardise other clinical and operational processes and to provide real-time visibility of the hospital's activities, we believe that we will provide a safer, higher quality, more consistent service for our patients.

"The project will have a direct impact on two of our key strategic aims - zero delays and zero harm.''

The next phase of implementation is Mobile Handover, which provides each member of the clinical team with a real-time view of their patients.
 In addition to removing the risk and inefficiency of paper-based handover meetings, Mobile Handover ensures that all members of a clinical team are working from a common understanding of the status of a patient.

Debbie Guy, Director of Clinical Operations at Nervecentre explains: “A significant risk to patient safety in most hospitals is the reliance that each member of the clinical team places on their own paper-based notes that are generally only updated at the start of a shift. By enabling nurses and doctors to update patient information on their mobile device, Blackpool will be able to utilise a consistent and up-to-date view of the status of each patient across the hospital. Better information ensures better patient care and smoother operation of the hospital."

Blackpool Teaching Hospitals NHS Foundation Trust provides Acute and Community Health Services across Blackpool, Fylde, Wyre and North Lancashire. Blackpool Victoria Hospital treats more than 105,000 day-case and inpatients and more than 325,000 outpatients every year. Its A&E department has more than 80,000 attendances per year. Altogether the Trust has more than 6,500 staff and 811 beds.