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NHS 111 operators warned

The interim chief operating officer for NHS England has said that organisations providing the 111 telephone services could have their contracts revoked if they continue to fall below expected standards, the BBC reports.

Dame Barbara Hakin said she was "confident it is a great service in the majority of the country” but it could be improved and instead “needs to be a great service everywhere."

Hakin said: "We will be relentless and diligent in making sure that this service is as it should be everywhere.”

A board paper produced by NHS England says some of the problems with the service have been "unacceptable" and the system still remains in a "fragile" state in places.