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NHS Employers’ toolkit addresses unprofessionalism in the workplace

NHS Employers has launched a new toolkit to support managers to improve professional attitudes and behaviours in the workplace.


The Professionalism and Cultural Transformation (PACT) toolkit aims to educate and empower staff to improve professionalism within their workplace, helping organisations move towards making the NHS the best place to work.


The toolkit is based on tried and tested work undertaken by Hull University Teaching Hospitals NHS Trust and is designed to help managers embed the PACT programme in their organisation. It contains practical information, advice and solutions to equip staff to deal with unprofessional attitudes and behaviours in the workplace. 


Hull University Hospitals NHS Trust was identified as having issues with bulling following a Care Quality Commission visit, which was later confirmed by an independent Acas report. The Trust appointed an anti-bullying ambassador – Consultant Anaesthetist Dr Makani Purva, who worked with Simon Nearney, Director of Workforce, and Chris Long, Chief Executive Officer to develop an innovative approach to address unprofessionalism within the workplace.


The PACT programme has four steps, which should be followed in sequence.


• Step 1: Assess your current culture 

• Step 2: Determine levels of professionalism 

• Step 3: Action plan and management 

• Step 4: Evaluate


The toolkit provides full information around each step to help NHS organisations to introduce PACT. It includes advice, tips, checklists and links to further resources/case studies.


Read/download the toolkit here.