Basingstoke and North Hampshire Hospital

The Inspection visit took place on 15 January - 12 February 2020. 

BNHH provides a full range of planned and emergency district general hospital services, including a 24-hour accident and emergency, general and specialist surgery, general medicine, intensive care, rehabilitation, chemotherapy, diagnostic services, maternity, neonatal, gynaecology, paediatric care and outpatient clinics. 

BNHH provides some specialist services to people across the UK and internationally. It is one of two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and provides tertiary liver and colorectal cancer services as well as the haemophilia service. 

We inspected Surgery, Medical Care, Urgent and Emergency Services. 

Our Medical Care inspection was unannounced to enable us to observe routine activity. We inspected the whole core service.

During the inspection visit, the inspection team: 

• Spoke with 11 patients who were using the service and three relatives of patients using the service. 

• Spoke with 41 staff including; clinical matrons, ward sisters, doctors, nurses, clinical nurse specialists, ward admin coordinators and patient flow coordinators. 

• Observed multidisciplinary meetings, staffing meetings, safety huddles, staff interactions and care on the wards. 

• Reviewed 13 patient records.