Charing Cross Hospital

We last inspected this service in November 2014 and rated it to be inadequate overall. This reflected delays of up to six weeks in sending out appointment letters following a GP referral and a failure to consistently meet demand. We found doctors often turned up late to clinics and there was little structure in place to monitor performance.

As part of this inspection we observed care and treatment and interviewed staff in main outpatients, the radiology department, pathology and radiotherapy department. To assist in the inspection we held a drop in session on the first inspection day to which all staff were welcome and we held interviews senior staff members of the outpatient, radiology and radiotherapy departments. We spoke with a total of 91 staff members across all grades including but not exclusively medical staff, nurses, radiographers, healthcare assistants, administrative staff and managerial staff. We also spoke to 30 patients and reviewed 20 sets of patient case notes across all areas we visited.