Hammersmith Hospitals

We inspected the outpatient and diagnostic imaging departments over three days.

We spoke with 19 patients and three family members or carers. In addition, we spoke with 22 members of staff including managers, doctors, nurses, medical secretaries, administrators and receptionists.

We observed care being provided and looked at 18 care records in the outpatient department and diagnostic imaging.

We also reviewed performance information about the hospital.

The main outpatient department had two reception and waiting areas for four outpatient clinical areas each of which had 8 clinical consulting rooms.

The section of the OP area where dermatology clinics take place includes two minor procedures rooms, one of which is also used for laser treatment.

There were 262,152 outpatient attendances at the Hammersmith hospital between April 2015 and March 2016. The largest number of patients were in dermatology which saw nearly 14,000 patients. The smallest number of patients were in diabetes.