Queen Victoria Hospital NHS Foundation Trust

There were efective and robust systems and protocols in place to protect patients from harm, and staf contributed to an incident-reporting culture. There were opportunities for learning from results of investigations.

A culture of openness was found in the Hospital. We found examples where the organisation had carried out its Duty of Candour and generally staf we talked to were aware of the requirements.

The Hospital was clean, and the environment was found to be conducive to safe care although some areas, required some redecoration and minor maintenance. Medicines management was good. Regular medicines audits took place. Controlled drugs were regularly checked with entries double signed.

The pharmacy staff worked closely with colleagues in the trust to ensure best practice in prescribing was undertaken.

We found nurse staff levels to be appropriate and safe to provide the care given.