London North West Healthcare NHS Trust has teamed up with Medirest, part of Compass Group UK & Ireland, to streamline and improve its outsourced Soft Facilities Management (FM) services, across its hospital and community sites.
Starting in March, the five year contract worth an estimated £19 million in turnover per year, will see a team of around 600 people deliver cleaning, patient catering, portering and security services. Medirest will introduce a number of new innovations such as improved meal choices, better portering response times and enhanced cleaning provision in both clinical and non-clinical areas.
London North West Healthcare is one of the largest integrated care Trusts in the country, bringing together hospital and community services across Brent, Ealing and Harrow. The new contract for Soft FM services will cover several hospital sites, including Northwick Park, Ealing and Central Middlesex, as well as community sites, including Clayponds Rehabilitation Hospital and Meadow House Hospice.
Since London North West Healthcare was formed in 2014 it has outsourced Soft FM services to several suppliers, with Medirest working at Ealing Hospital. This partnership signifies the first time these contracts will sit with one supplier and the two organisations will standardise and enhance services where possible.
Nigel Myhill, Director of Estates and Facilities at London North West Healthcare, says: “Following a thorough tender exercise, supported by the London Procurement Partnership, and with the involvement of many of our staff and patient representatives we are pleased to announce Medirest as our preferred supplier for our Soft FM services.
“We have taken the opportunity to bring the varying standards of these services under a single contract. This will improve the quality of the services we currently offer in patient meal choice, portering and cleaning standards while also achieving savings to help further improve the care and experience of patients.”
Steve Cenci, Managing Director, Healthcare at Compass Group UK & Ireland, comments: “We are really proud to be the chosen provider of these services to London North West Healthcare NHS Trust. It’s exciting to be given the opportunity to provide our services across the entire Trust and this will ensure high standards are consistent. We’re looking forward to building on our relationship with the Trust and working together in the future.”
