Patient FIRST to reset emergency care


The Care Quality Commission (CQC) has brought together senior emergency department clinicians from departments rated ‘good’ or ‘outstanding’ to develop a new tool for improving patient flow and quality of patient care in emergency and urgent care departments.

Patient FIRST is a support tool for clinicians, developed by clinicians, but it requires cultural change and complete buy-in within a hospital and across Trusts, including all departments that support the delivery of care and good urgent care models. It aims to understand and harness the learning from the COVID-19 pandemic and the way it has changed working processes and procedures within urgent care settings. Some of these changes have improved patient care and safety, but others haven’t These need to be adjusted and realigned.

FIRST stands for:

• Flow

• Infection control, including social distancing

• Reduced patients in emergency departments

• Staffing

• Treatment in the emergency department.

Patient FIRST includes practical solutions that all emergency department could consider. Implementing these solutions supports good, efficient and safe patient care. It also includes guidance for senior leaders at Trust and system level.

Download the guidance here.

Have Your Say

There are currently no comments for this article

Jan 15, 2021 TWITTER
HEFMAUK 1350025126000156672 HEFMA 15:Jan:2021 10:20:46 BISCs has announced the imminent launch of a new suite of NHS-compliant cleaning skills, adapted from the Cleaning Professionals Skills Suite
Jan 13, 2021 TWITTER
HEFMAUK 1349354155413008392 HEFMA 13:Jan:2021 13:54:35 Initial 8 Trusts named to support the Food Review’s recommendations: Ashford and St Peters; East Lancashire; Nottingham University Hospitals; Royal Berkshire; Royal Wolverhampton; Robert Jones & Agnes Hunt; Sheffield Teaching Hospitals; Western Sussex
Jan 12, 2021 TWITTER
HEFMAUK 1348966809685385217 HEFMA 12:Jan:2021 12:15:24 NHS Estates teams - please remember to complete the Estates Team Questionnaire launched by NHSE/I in December by January 15 – access it via the Collaboration Hub or here - feedback and proposed actions will be shared once responses have been reviewed