Patient FIRST to reset emergency care


The Care Quality Commission (CQC) has brought together senior emergency department clinicians from departments rated ‘good’ or ‘outstanding’ to develop a new tool for improving patient flow and quality of patient care in emergency and urgent care departments.

Patient FIRST is a support tool for clinicians, developed by clinicians, but it requires cultural change and complete buy-in within a hospital and across Trusts, including all departments that support the delivery of care and good urgent care models. It aims to understand and harness the learning from the COVID-19 pandemic and the way it has changed working processes and procedures within urgent care settings. Some of these changes have improved patient care and safety, but others haven’t These need to be adjusted and realigned.

FIRST stands for:

• Flow

• Infection control, including social distancing

• Reduced patients in emergency departments

• Staffing

• Treatment in the emergency department.

Patient FIRST includes practical solutions that all emergency department could consider. Implementing these solutions supports good, efficient and safe patient care. It also includes guidance for senior leaders at Trust and system level.

Download the guidance here.

Have Your Say

There are currently no comments for this article

Oct 29, 2020 TWITTER
HEFMAUK 1321746211230109697 HEFMA 29:Oct:2020 09:30:28 To improve compliance with hospital food standards and Government Buying Standards across hospitals, including retail operations, the Hospital Food Review recommends extending the scope of CQC inspections #NHSFoodReview2020
Oct 26, 2020 TWITTER
HEFMAUK 1320670792384946177 HEFMA 26:Oct:2020 10:17:08 Hospital Food Review published #NHSFoodReview2020 - sets out a clear direction of travel for hospital catering to provide the best care and support for patients - 'food is medicine' - and the health and wellbeing of staff
Oct 23, 2020 TWITTER
HEFMAUK 1319589465497755648 HEFMA 23:Oct:2020 10:40:20 Conference targeting the management of grievance and discipline within the NHS says it's time to find a new approach to conflict resolution that doesn't provoke fear but harnesses brilliance